Terms of Service

These Terms of Service ("Terms") form a binding agreement between RouteFlex LLC ("RouteFlex," "we," "us," or "our") and the business entity that subscribes to or uses the RouteFlex platform ("Customer," "you," or "your"). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

The individual accepting these Terms on behalf of a business represents that they have authority to bind that business. "You" includes the contracting business entity and any individuals who access the Service on that entity's behalf, including managers, dispatchers, and drivers.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

RouteFlex provides software built for FedEx Pickup and Delivery (P&D) contractors to manage driver hiring, route scheduling, dispatch, payroll, safety monitoring, and related operations (the "Service"). The Service is delivered as a hosted, web-based application.

We may add, remove, or modify features at our discretion. Where a change materially reduces the functionality of a paid plan you have purchased, we will provide reasonable notice.

RouteFlex is an independent software vendor and is not affiliated with, endorsed by, or sponsored by FedEx Corporation or any of its subsidiaries.

To use the Service, you must be at least 18 years old and capable of forming a binding contract. The Service is intended for business use by contractors operating FedEx P&D routes and their authorized personnel.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly at support@routeflex.ai if you suspect unauthorized access.

You must provide accurate, current, and complete information during registration and keep that information updated. We may suspend or terminate accounts associated with information we believe to be inaccurate, incomplete, or fraudulent.

Access to the Service is provided on a subscription basis. Subscription tiers, included features, and applicable fees are described at the point of purchase or in a separate order form.

You agree not to, and not to permit any user to:

We may investigate suspected violations and take appropriate action, including suspending access, removing offending content, and cooperating with law enforcement.

"Customer Data" means information, files, and records you or your users submit to or generate through the Service, including driver records, route information, schedules, and operational data. As between you and RouteFlex, you retain all rights in Customer Data.

You grant us a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display Customer Data solely to operate, maintain, and improve the Service and to comply with applicable law. We may use aggregated and de-identified data to improve our products and services.

You are responsible for the accuracy, quality, and legality of Customer Data, for obtaining all necessary consents from drivers and other individuals whose information you submit, and for using the Service in compliance with applicable employment, privacy, and consumer reporting laws.

Our handling of personal information is described in our Privacy Policy.

The Service, including all software, designs, text, graphics, and other content provided by RouteFlex, is owned by RouteFlex or its licensors and is protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription term solely for your internal business purposes.

Nothing in these Terms transfers any ownership of RouteFlex intellectual property to you. The RouteFlex name, logo, and product names are trademarks of RouteFlex LLC. You may not use them without our prior written consent.

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or attribution.

The Service integrates with third-party services, including background check providers, payment processors, hosting infrastructure, and communication platforms. Your use of those services is governed by their own terms and privacy policies.

We are not responsible for the content, accuracy, availability, or practices of third-party services. Enabling or using a third-party integration is your decision, and you are responsible for any data shared with that third party as a result.

You may cancel your subscription at any time from your account settings or by contacting support@routeflex.ai. Cancellation stops future renewals; access continues through the end of the current paid period.

We may suspend or terminate your access to the Service if you breach these Terms, fail to pay fees when due, or use the Service in a manner that creates risk for us or other users. Where practical, we will provide notice and an opportunity to cure.

Upon termination, your right to access the Service ends. You may export Customer Data for up to 30 days after termination, after which we may delete it in accordance with our retention practices. Provisions that by their nature should survive termination, including Sections 06, 07, 10, 11, 12, and 13, will survive.

The Service is provided "as is" and "as available." To the maximum extent permitted by law, RouteFlex disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or secure, that defects will be corrected, or that the Service or the servers that make it available are free of viruses or other harmful components. You use the Service at your own risk.

Recommendations, automations, or AI-generated outputs produced by the Service are aids, not substitutes, for your judgment. You remain responsible for decisions made and actions taken in your business, including hiring, scheduling, and safety decisions.

To the maximum extent permitted by law, RouteFlex and its officers, directors, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business opportunity, or goodwill, arising out of or related to these Terms or the Service, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claim arising out of or related to these Terms or the Service will not exceed the fees you paid to RouteFlex for the Service in the twelve months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages. To that extent, the above limitations may not apply to you.

You agree to defend, indemnify, and hold harmless RouteFlex and its officers, directors, employees, and affiliates from any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or related to: (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any applicable law or third-party right, or (d) Customer Data, including any claim that Customer Data infringes third-party rights or was collected or used without required consents.

We will promptly notify you of any claim subject to indemnification and reasonably cooperate in the defense at your expense. You may not settle any claim without our prior written consent if the settlement would impose any obligation on us or admit any fault on our part.

These Terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute arising out of or related to these Terms or the Service that cannot be resolved through good-faith discussions will be brought exclusively in the state or federal courts located in the Commonwealth of Virginia, and both parties consent to the personal jurisdiction of those courts.

Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information without first complying with the dispute resolution process described above.

We may update these Terms from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

For material changes, we will notify you by email or by posting a prominent notice within the Service at least 14 days before the changes take effect. The effective date at the top of this page reflects when the current version was published.

Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of the changes. If you disagree with the revised Terms, you may cancel your subscription before the changes take effect.

If you have questions about these Terms or need to send a legal notice, please reach out: