AI assistance
Your knowledge base
The knowledge base is the source of truth RouteFlex AI consults when a candidate asks a question. If the answer is in here, the AI can answer; if it isn't, the AI escalates. Curating this list is the single highest-leverage thing you can do to make the AI useful.
What lives in the knowledge base
Each entry is a question paired with an answer, optionally tagged with a topic (like Pay, Schedule, Equipment, or Hiring process). Topics are just labels for your own organization; the AI matches on the question text and the answer content, not on topics.
Screenshot
The knowledge base page with entries grouped by topic and a sidebar of filters.
Two ways entries get added
You add them yourself. Click Add entry, type the question and answer, and optionally apply a topic. These land in the published list immediately and are available to the AI from that moment.
The AI proposes them. When a candidate asks RouteFlex AI a question that isn't in your knowledge base, the AI escalates to your contact and silently queues a proposed entry for your review. You'll see them under the Pending review filter. Approve, edit, or reject.
Writing good entries
A few rules of thumb that consistently produce good AI answers:
One question per entry. Don't bundle "What does it pay and when do I get paid?" into one entry. Two questions, two entries. The AI matches better.
Answer the way you'd say it out loud. The AI uses your answer's voice as a hint for its own tone. If you write "We pay every other Friday via direct deposit." it will sound like you. If you write a corporate paragraph, so will the AI.
Be specific about numbers and times. Concrete answers ("$22/hr starting, raises at 90 days") beat vague ones ("competitive pay"). Candidates can tell the difference; so can the AI.
Keep it current. When your pay rate or schedule changes, update the entry. Stale answers are worse than no answer.
Reviewing pending entries
Switch the filter to Pending review. Each pending entry shows the original candidate question that triggered it and a draft answer the AI assembled from context. Three actions:
Approve publishes it as-is.
Edit opens the entry so you can tighten the answer before publishing.
Reject discards it (the question won't be re-queued from the same conversation, though a different candidate asking the same thing could surface it again).
Where to see what the AI is doing
Every reply the AI sends or drafts shows up in the applicant's message history with a "RouteFlex AI" sender label, and the underlying knowledge-base entries it used are linked from the message. If a reply was wrong or off-tone, that's the fastest path to find the entry that needs fixing.